What is your reason for contact?
Sales Enquiry
If you're a current or past SoloAssist subscribed user, select User Request above.
Trial Extension
To help us locate your Trial details, please enter the same contact details submitted on your first 14 Day FREE Trial. Ask a Question
Please enter your question/s below.Talk to Sales
A team member will call within 1 business day.
Please note, our Caller ID shows Unknown.Book Demonstration
To be eligible for a product demonstration. You must be signed up on a SoloAssist 14 Day FREE Trial. See our Pricing page to sign-up.
SoloAssist demonstrations are conducted one-on-one via remote assistance.
Overview
+ General setup
+ Job setup
+ Explain each view briefly
+ Answer questions
Preparation
Please have the following ready on the day.
+ 27" Inch computer screen, preferably dual screens setup.
+ Your business details & logo
+ Job details
+ Job plans
Duration
+ Estimating & Plans (60min)
+ Plans (30min)
Availability
+ Tuesday & Thursday
+ Starting 10:00am to 3:00pm AEST
Please select 3 dates and times you can be available for a product demonstration.
A team member will confirm your booking.
User Request
If you're not a current or past SoloAssist subscribed user, select Sales Enquiry above.
If your question is about how to use SoloAssist, or how to resolve a problem in a job. You'll need to book a Training session. It's paid service at $220.00 per hour.
We can only answer basic or general questions.
To book Training, go to Contact > User Request > Training > Book Training.
Training
Please enter your question below.
Book Training
SoloAssist training or specialised support is conducted one-on-one via remote assistance for 1 hour only.
Payment
+ Training is $220.00 per 1 hour
+ Minimum charge 1 hour
+ Same day payment is required on receiving invoice.
Availability
- Tuesday, Thursday
- Starting 10:00am to 3:00pm AEST
Please select 3 dates and times you will be available for Training.
A team member will be in contact to confirm your booking.
Change Device, Activation Key
This request resets and sends you a new Activation Key and download link via email.
This is for:
+ Changing Devices
+ Lost Activation Key
+ Reformatted Device
+ Activation Key not working
Accounts, Billing, User Renewal
How can we help you?
Enter your existing account details with SoloAssist into the 'Contact Details' fields below, so we can locate your account. Then enter your new contact details into the 'Message' field.
We will update it for you!
+ Bank transaction receipts must show the full SoloAssist bank BSB and Account numbers.
+ Payments are processed once received.
The user number is found in your SoloAssist Home menu > About > Subscription.
Sorry to see you go!
We hope you enjoyed using SoloAssist. Come back anytime!
Accountants, Bookkeepers
If you are an accountant or bookkeeper looking for information on the SoloAssist XERO and MYOB connections. Please see our Help Centre instructions.
XERO Connection
MYOB Connection
Supplier POS Connection
The SoloAssist supplier POS connection is for building industry trade product suppliers. It automates trade price list distribution to trade account customers and sends purchase orders from SoloAssist to the supplier POS system. It's a 24/7 electronic 2 way facility for suppliers and trade account customers to work together.
Please see our supplier POS connection for more information.
Supplier POS Connection
Technical Support
Remember, each SoloAssist view has a Help button that opens the Help Centre to its instructions, user, and troubleshooting tips.
Terms of Service
+ This service is for subscribed users of SoloAssist only.
+ Technical support is for SoloAssist technical software issues only.
+ Non SoloAssist technical software issues are billed at $220.00 / hr (1 hour minimum charge).Please explain the issue in step by step instructions in as much detail as possible to reproduce the problem. Please use the terminology used in SoloAssist.
If Applicable:
1) Attach the job file .quo
2) Attach the error details from in your error window.
3) Attach screenshots if it could help us resolve the issue.
Note: Mobile phone pictures are not accepted. Use the screen snip tool on your device.
Contact Details
