What is your reason for contact?
Sales Enquiry
If you're a current or past SoloAssist subscribed user, select User Request above.
Trial Extension
A SoloAssist Trial Extension is granted once for 14 days. If you have already used your Trial Extension, you will need to speak with a sales guru. Please submit your request, and a sales guru will be in contact.Ask a Question
We are ready and able to answer your questions!Talk to Sales
Once we receive your request, a Sales representative will be in contact. Please note, our caller ID will show as Unknown.Book Demonstration
To be eligible for a product demonstration. You must be signed up on a SoloAssist 14 Day FREE Trial. See our Pricing page to sign-up.
SoloAssist demonstrations are conducted one-on-one via remote assistance.
Overview
+ General Setup
+ Job Setup
+ Explain Each View
+ Answer Questions
Preparation
Please have the following ready on the day.
+ 27" Inch Computer Screen
+ Your Business Details & Logo
+ Job Details
+ Job Plans
Duration
+ Estimating + Plans (60min)
+ Plans (30min)
Availability
+ Tuesday, Wednesday, Thursday
+ Starting 10:00am to 3:00pm AEST
Please select 3 dates and times you will be available for a product demonstration.
After submitting this request, a team member will be in contact to confirm your booking.
User Request
If you're not a current or past SoloAssist subscribed user, select Sales Enquiry above.
If your questions are about how to use SoloAssist, or how to resolve a problem you have in a job, you will need to book in a SoloAssist Training session, they are a paid service at $165.00 per hour.
Go to Contact > User Request > Training > Training Booking
We can only answer general or basic questions.
Training
What is your question about our training?
Book Training
SoloAssist training is conducted one-on-one via remote assistance for 1 hour only.
Payment & Cost
+ Training is $165.00 per 1 hour
+ Payment is made after the training session when we bill you.
+ Same day payment applies.
Availability
- Tuesday, Wednesday, Thursday
- Starting 10:00am to 3:00pm AEST
Please select 3 dates and times you will be available for Training.
After submitting this request, a team member will be in contact to confirm your booking.
Change Device, Activation Key
This request will send you a new download link and activation key via email.
This is for:
+ Changing devices
+ Lost activation key
+ Reformatted your device
+ Activation key not working
Accounts, Billing, User Renewal
Our accounts guru is waiting for your question...
Enter your existing account details with SoloAssist into the 'Contact Details' fields below, so we can locate your account. Then enter your new contact details into the 'Message' field.
We will update it for you!
+ Bank transaction receipts must show the full SoloAssist bank BSB and Account numbers.
+ Payments are processed once payment is confirmed.
Sorry to see you go!
We hope you enjoyed using SoloAssist. Come back anytime!
Accountants, Bookkeepers
If you are an accountant or bookkeeper looking for information on the SoloAssist XERO and MYOB connections. Please see our Help Centre instructions.
XERO Connection
MYOB Connection
Supplier POS Connection
The SoloAssist supplier POS connection is for building industry trade product suppliers. It automates trade price list distribution to trade account customers and sends purchase orders from SoloAssist to the supplier POS system. It's a 24/7 electronic 2 way facility for suppliers and trade account customers to work together.
Please see our supplier POS connection for more information.
Supplier POS Connection
Technical Support
Remember, each SoloAssist view has a Help button that opens the Help Centre to its instructions, user, and troubleshooting tips.
Please check our Help Centre and Frequently Asked Questions, it might have the answers your looking for.
Terms of Service
+ This service is for subscribed users of SoloAssist only.
+ Technical support is for SoloAssist technical software issues only.
+ Non SoloAssist technical software issues are billed at $165.00 / hr (with 1 hr minimum charge).Good news!
We already have a solution for this issue in our Help Centre > Frequently Asked Questions > Software Setup.
Give it a go, become a SoloAssist guru!
Please explain the issue in step by step instructions in as much detail as possible to reproduce the problem. Please use the terminology used in SoloAssist.
If Applicable:
1) Attach the job file (.quo)
2) Attach the error window details.
3) Attach any other screenshots if it could help us resolve the issue.
Note: Do not attach mobile phone pictures. Use the screen snip tool on your device.
Contact Details
