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Trial Extension
To help us locate your SoloAssist Trial details, enter the same contact details submitted from your previous SoloAssist Trial. Ask a Question
Enter your question below:Talk to Sales
A SoloAssist team member will call within 1 business day Monday to Friday 9:00am to 5:00pm.
Please note, the SoloAssist caller ID displays Unknown.Product Demonstration - Booking
To be eligible for a product demonstration. You must be signed up on a SoloAssist 14 Day FREE Trial. See our Pricing page to signup.
SoloAssist demonstrations are conducted one-on-one via remote assistance to SoloAssist on your device.
Overview
General setup
Job setup
Explain each view briefly
Answer questions
Preparation
Please have the following ready on the day.
27" inch computer screen, preferably dual screens.
Your business details & logo
Job details
Job plans
Duration
Estimating & Plans (60min Approx.)
Plans (30min Approx.)
Availability
Tuesdays & Thursdays
Starting 10:00am to 3:00pm AEST
Please select 3 dates and times you can be available for a product demonstration.
A SoloAssist team member will confirm your booking.
Please note, we can only answer general or basic questions.
If your questions are in-depth on how to use SoloAssist, or resolve a complex issue or problem. Then you'll need to book in a Training session. This is a paid service.
To book-in Training, go to SoloAssist Contact > User Request > Training.
Try the SoloAssist Help Centre if you haven't already. It has SoloAssist instructions, user tips, and troubleshooting fixes.
Training
Please enter your questions below.
A SoloAssist team member will confirm your booking.
Accounts, Billing, User Renewal
How can we help you?
Enter your existing account details with SoloAssist into the 'Contact Details' fields below, so we can locate your account. Then enter your new contact details into the 'Message' field.
We'll get it updated...
The user number is found in your SoloAssist Home menu > About > Subscription section. It will read as User 1 or User 2 or User 3, etc.
Note: This is not the Activation Key.
Sorry to see you go!
We hope you enjoyed using SoloAssist. Come back anytime!
Terms of Service
SoloAssist technical support is for subscribed paid users only.
Technical support is only free for SoloAssist software issues for if the software is not working to how it has been designed.
Technical Support does not cover your device hardware, operating system, files or folders mismanagement.
Non SoloAssist software issues are billed at $275 per hour. (1 hour minimum charge)
Explain the issue in step by step instructions in as much detail as possible to reproduce the problem. Please use the terminology in SoloAssist.
Contact Details
