Contact Us

See our Help Centre & FAQ’s
for common questions & user tips.

Select your enquiry type and follow the prompts.
Enquiry Type*
Section 1 - How can we help you?
How can we help you?*
How can we help you?*
How can we help you?*
How can we help you?*
How can we help you?*
Sorry, this form is currently in progress of repairs.
Please let us know about the possible business opportunity below.

This selection is new and still under construction.
Date: 16/10/2020
Section 2 - 2nd selections from Section 1
To send your request for a new download link + product key, select the Enquiry Type as 'User Request or Question?'.
Please note, a Trial can only be extended 14 days once.
Remember to read our Help Centre Getting Started setup instructions.

Please fill in your details.
Which product would you like Training for?*
When would you like Training?*
Please see our MYOB and Xero connection pages for more information. QuickBooks connection is currently not available.

MYOB Connection

XERO Connection
The Supplier POS Connection is for suppliers that want to integrate their POS system with SoloAssist to deliver pricing and received purchase orders electronically from trade account users.

Please see our Supplier POS Connection page for more information. If you have any questions, please do not hesitate to contact us below.

Supplier POS Connection
Please see our Training & Estimating Services page for more details.

Training & Estimating Services
To renew your user license, select Renew now.

Renew now
Please see our FAQ's page for more information.

Frequently Asked Questions
To add extra users of SoloAssist to your account, click below.

Add Extra User
Please see our Products, Pricing, and Requirements pages for more information.

Products

Pricing

Device Requirements
Which product would you like to Trial?*
To register for a free SoloAssist Trial, click below.

Trial for free
To register for a free SoloAssist Trial, click below.

Trial for free
Please see our Requirements page for more information.

Device Requirements
User Deactivation
User Deactivation
Please fill in your current account details with SoloAssist, so we can locate your account and deactivate your user license. Please note, your user license will be deactivated with no license residual refund. Remember, you can renew your user license again at anytime.
Reason for Deactivation?*
Reason for new Product Key?*
Other*
Do you have multiple users?*
Do you have multiple user licenses?*
Which user license would you like to deactivate?*
Which User License #?*
Enter the User License #*
Attach your bank transaction receipt of payment*
So we can find and allocate your payment.
1. Ensure the payment reference is showing the SoloAssist invoice number or your business name.
2. Ensure the SoloAssist BSB & Account numbers are showing in full.
3. Ensure it's showing the payment transaction date.
4. Ensure it's showing your banks name or logo.
NOTE: We do not accept computer or mobile phone screenshots as payment confirmation.
NOTE: Osko payments will be processed within 1 business day.
Drop files here or

Accepted file types: jpg, gif, tif, png, pdf, eps, raw.
Have your business details changed?*
Have you checked our Help Centre & FAQ's?*
What part of SoloAssist does your question relate to?*
What does your question relate to?*
Have you tried the Help buttons located throughout SoloAssist?
They provide specific software location instructions, troubleshooting and user tips!

Our Help Centre & FAQ's may have the answer you are looking for.
If you did not find your answer there, then select Yes above, to send your request.

Help Centre

Frequently Asked Questions
Training is booked in 1 hour sessions and is conducted via remote assistance.
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Which product would you like a Demonstration of?*
When would you like a Demonstration?*
Demonstrations run 1 to 1.5 hrs and are conducted via remote assistance.
Booking Dates

Please select 3 dates & times you will be available for a demonstration.
A sales agent will be in contact to confirm your booking.
Date 1*
Date Format: DD slash MM slash YYYY
Time 1*
Date 2
Date Format: DD slash MM slash YYYY
Time 2
Date 3
Date Format: DD slash MM slash YYYY
Time 3
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Booking Dates

Please select 3 dates & times you will be available for training.
Date 1*
Date Format: DD slash MM slash YYYY
Time 1*
Date 2
Date Format: DD slash MM slash YYYY
Time 2
Date 3
Date Format: DD slash MM slash YYYY
Time 3
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Technical Support is for SoloAssist software technical issues only.
Please fill in your details, a sales agent will be in contact.
Please fill in your details, a training agent will be in contact to confirm a booking.
Please fill in your details. A sales agent will be in contact to confirm a booking.
Please fill in your details, so we can locate your account.
Please fill in your details, so we can locate your account.
Please fill in your details.
Business Name*
Contact Person*
First name Surname
Phone*
Email*
Enter Email Confirm Email
City*
State*
Country*
Subject*
Please explain the issue in as much detail as possible, with any step-by-step instructions to reproduce the problem. This will help us find and resolve the issue faster for you.
Message*
Sorry to see you go!
If applicable, attach your quote file (.quo) or screen snips, if it could help us resolve the issue.
Drop files here or

Accepted file types: quo, jpg, gif, tif, png, pdf, eps, raw.
If applicable, attach your quote file (.quo) or screen snips, if it could help us resolve the issue.
Drop files here or

Accepted file types: quo, jpg, gif, tif, png, pdf, eps, raw.
New Business Details
Please fill in your new business details.
Business Name*
Contact Person*
Contact Person*
First name Surname
Phone*
Email*
Enter Email Confirm Email
City*
State*
Country*
- Resend invoice with new business details
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CAPTCHA
Before sending, check you have selected and entered all details correctly.
Phone
This field is for validation purposes and should be left unchanged.

See our Help Centre & FAQ’s
for common questions & user tips.

Office Hours

Monday to Friday
9:00am to 4:00pm AEST
Excluding QLD Public Holidays

Christmas Holidays
We will be closed
24th Dec – 15th Jan

We have removed our phone number
Please use the Contact Us
Smart-Forms

Section 1 - How can we help you?

Section 2 - 2nd selections from Section 1

User Deactivation

User Deactivation

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Booking Dates

Line Separator - Training Fields

Booking Dates

Line Separator - with Conditional Logic

Sorry to see you go!

New Business Details

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Office Hours

Australian

Owned & Operated