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Try our Frequently Asked Questions before contacting us.

Frequently Asked Questions

Our Help Centre is here to guide you through learning the software.

Help Centre

Select an enquiry type and follow the prompts.
Enquiry Type*
How can we help you?*
How can we help you?*
How can we help you?*
How can we help you?*
Reason for cancellation?*
Reason for new product key?*
Other*
Which user license would you like to cancel?*
Account Cancellation
Please fill in your current account details with SoloAssist, so we can locate your account, cancel and deactivate your license. Please note, your license/s will be deactivated with no license residual refund. Remember, you can renew your license again at anytime in the future.
Do you have multiple user licenses?*
Attach your bank transaction receipt of payment.*
1. Ensure the SoloAssist Invoice # is showing as your payment reference #, or your account business name.
2. Ensure the SoloAssist BSB & Account # numbers are showing in full.
3. Ensure it shows the payment transaction date and time.
4. Ensure the attached payment receipt is from your bank. It needs to show your bank name or logo.
NOTE: We do not accept any other form of payment confirmation or remittance.
Do you have multiple user licenses?*
Enter User License #*
User License #*
Have you checked our Help Centre and FAQ?*
Have your business details changed?*
Please fill in your current account details with SoloAssist, so we can locate your account.
Then enter your new business details below.
Have you tried the Help buttons located throughout SoloAssist?
They provide specific software location instructions, troubleshooting and user tips!
Our Help Centre and FAQ may have the answer you are looking for.
If you are still unable to find your solution, then select Yes above.

Help Centre FAQ
Please see our Products and Pricing pages for more information.

Products Pricing
Please see our Pricing page for more information.

Pricing
Which SoloAssist view does your question relate to?*
Other*
This is only for suppliers providing building supplies for their trade accounts.

If you haven't already seen our Supplier POS Connection page, please select below. Otherwise, feel free to contact us if you have any questions.

Supplier POS Connection
Demo Fields
When would you like a demonstration?*
An online remote demonstration takes approx. 1-1.5 hours.
Please choose 3 dates and times you may be available for an online remote demonstration (approx. 1-1.5 hours) Monday to Friday, 9am - 4pm.
Date 1*
Date Format: DD slash MM slash YYYY
Time*
Date 2
Date Format: DD slash MM slash YYYY
Time
Date 3
Date Format: DD slash MM slash YYYY
Time
Training Fields
When would you like a training?*
An online remote training session is for 1 hour.
Please choose 3 dates and times you may be available for online remote training (1 hour) Monday to Friday, 9am - 4pm.
Date 1*
Date Format: DD slash MM slash YYYY
Time*
Date 2
Date Format: DD slash MM slash YYYY
Time
Date 3
Date Format: DD slash MM slash YYYY
Time
General Fields
Please fill in your details.
Please fill in your current account details with SoloAssist, so we can locate your account.
Please fill in your current account details with SoloAssist, so we can locate your account.
Please fill in your current account details with SoloAssist, so we can locate your account.
Please fill in your current account details with SoloAssist, so we can locate your account.
Technical Support is only for SoloAssist software technical issues or believed to be of a related problem.
Please note, trials can only be extended 14 days once.
Remember to read our Help Centre Getting Started, on how to setup SoloAssist.
Business Name*
Contact Person
Contact Person*
First name Surname
Phone*
Email*
City*
State*
Country*
Subject*
Please explain the issue in as much detail as possible, with any step-by-step instructions to reproduce the problem. This will help us find and resolve the issue faster for you.
Message*
Sorry to see you go!
Question Specific Fields
Attach your quote file (.quo) if applicable
Accepted file types: quo.
Attach screen shot image (.jpg, .png, .pdf) if applicable
Accepted file types: jpg, png, pdf.
Attach your quote file (.quo) if applicable
Accepted file types: quo.
Attach screen shot image (.jpg, .png, .pdf) if applicable
Accepted file types: jpg, png, pdf.
Please see our Requirements page for more details.

Requirements
Which product?*
Click here for a free 14 Day Trial
Click here for a free 14 Day Trial
Select Renew now for more details.

Renew now
Please see our Training & Estimators page for more details.

Training & Estimators
Please see our FAQ page for more information.

FAQ
Please see our MYOB and Xero connection pages for more information. QuickBooks connection is not currently available.

MYOB Connection Xero Connection
New Business Details
Business Name*
Contact Person*
Contact Person*
First name Surname
Phone*
Email*
City*
State*
Country*
- Resend current invoice with new business details
Captcha
CAPTCHA
Before sending, check you have selected and entered all details correctly.
Phone
This field is for validation purposes and should be left unchanged.

Try our Frequently Asked Questions before contacting us.

Frequently Asked Questions

Our Help Centre is here to guide you through learning the software.

Help Centre

Office Hours

Monday to Friday
9:00am to 4:00pm AEST
Excluding QLD Public Holidays

We have removed our phone number.
Please contact us via this page.

Account Cancellation

Demo Fields

Training Fields

General Fields

Sorry to see you go!

Question Specific Fields

New Business Details

Captcha

Office Hours

Australian

Owned & Operated