This problem is caused by your computer being set to the wrong regional settings.
To fix this, please click (right click for Windows 8) on the Windows Start menu and select Control Panel. In the Control Panel window, click on Clock, Language, and Region and then Change the date, time, or number format. In the drop down list for the format, select English (Australia) and click OK. You will need to restart your computer for these changes to take effect.
This is often caused by the text sizeor Scale and layout of your computer set larger or smaller to the default 100% (Recommended).
In Windows 10, right click on Windows Desktop, then select Display settings. Then select the option Change the size of text, apps, and other items, then select the recommended option.
In Windows 8, you will need to tick the box for Let me choose one scaling level for all my displays before continuing. Finally (on Windows 7 and Windows 8) ensure the default 100% option is selected and click Apply. Please restart your computer after changing this
SoloAssist uses a database file to store your Supplier information. By default, each computer has its own database. When you have more than one person working with SoloAssist, you will usually want to use just one Suppliers database and share that file amongst all computers. The easiest way to share the Suppliers database is to place it in a shared folder or on a server that all computers can access.
The default location for the Suppliers database file is in Documents/SoloAssist/Database. If you want to share this database file with another computer, you should first copy the file to a shared location. Then go to the Settings menu in SoloAssist and click on Suppliers. In the Suppliers window, click the Browse button next to the Suppliers Database path and change the path of the database file in the shared location. You will need to restart SoloAssist after making this change.
To reset your File Association default program deployment, please try the following steps.
Make sure SoloAssist is installed.
Go to Control Panel and select Default Programs (View by: Large Icons) if needed, then select Associate a file type or protocol with a specific program. Find and select the quote file extension .quo and double click on it. A window will then popup which should be showing the Recommended Program for this file type which should be ClickOnce Application Deployment Support Library. If this is not showing in the Recommended Programs field, click on the Browse button to find and allocate it to here. If using Windows 10 then you will need to select Launch Windows Apps as the File Association. Note: The SoloAssist .quo file icon may not reset back, even though your file association was successful.
Alternatively, you can right-click on the file whose association you want to change and go to Properties, General (Tab) then change Type Of File and choose ClickOnce Application Deployment Support Library from the list or select Browse to find and select it.
Only try this option if the three previous options do not work? Please try reinstalling the software. See the FAQ below on how to reinstall SoloAssist.
Although not specifically designed to run on an Apple Mac, SoloAssist can be run through the use of either Parallels or Apple Boot Camp. Although a number of clients operate this way with great success, we cannot guarantee the operation of the software or provide support for setting this up.
To install SoloAssist, please click on the link provided in the email you received when you purchased the software (or go to http://www.soloassist.com.au/install) and follow the step-by-step instructions. If you do not have this email, please (Contact Us) and request the email to be resent to you.
Please note, when presented with the File Download window, please click Run.
Reinstalling requires you to first uninstall the software, then install it again. Please refer to How do I uninstall SoloAssist? and How do I install SoloAssist? respectively. This is commonly used to help resolve problems happening in the software.
You will not lose any or your work (such as quote files) when reinstalling SoloAssist.
To move SoloAssist to a new computer, please Contact Us and request a new Product Key. Please include your business name in your email. A new Product Key will be issued and sent to the email account we have listed on file. * Install the software on to the new computer using the link provided in the email and use the new Product Key shown in the email to activate the software.
If it is not possible to access your email (perhaps via a web mail) on the computer that you wish to install to, then you can manually enter the download link into Microsoft Internet Explorer.
To do this, open Internet Explorer on the computer you wish to install to, then type the download link (URL) into the address bar at the top of the window (the address bar will start with http:). Be sure to clear the text in the address bar before you start typing. You can locate the download link in the email that you received (it will start with http:).
SoloAssist is designed to be installed to each computer individually, much like the way you would install other program like Microsoft Office or MYOB for example. Therefore, SoloAssist should not be run from a central server.
To activate SoloAssist with your Product Key, ensure you are connected to the Internet. Also, double check your Product Key has been entered correctly.
Make sure your computers Region & language and Date & time Settings have been set to Australia (English) with the correct formats setup.
If you still receive the Activation Failed window, please check if you are running any anti-virus or firewall software as these can block the activation. If so, please either disable or shut down these programs, or add a rule exception to allow SoloAssist through the firewall (you may need assistance of an IT technician for this).
You may also try restarting your computer and also restarting your modem/router by disconnecting it from power for 30 seconds then reconnecting it. Allow a few minutes for your Internet to connect then try activating again.
In this rare case event. To clear the old product key from your computer, you will need to delete the identity.dat file from the below file path location.
Open File Explorer then open the View tab and select Hidden Items in the Show/Hide section. Then go to: This PC > Local Disk (C:) > ProgramData > IsolatedStorage > z4qthrfb.asa > o5whoxgi.33n > StrongName.x5ocrov0fq43zgyjhpfbe25h3ayaojif > AppsFiles > identity.dat (delete the identity.dat file).
Then reopen SoloAssist again, and it should prompt you to enter your product key. (Internet connection required).
If successful, then deselect the Show/Hide Hidden Items in the View menu and get back to work!
Many Application Error's are because the window being used has a date related field. There is a good chance that the region settings are set incorrectly on your computer.
To check this, click on the Windows Start menu and select Control Panel. In the Control Panel window, click on Clock, Language, and Region and then Change the date, time, number format and currency to Australia. In the drop down list for the format, select English (Australia) and click OK. After these changes are made, you will need to restart your computer for these changes to take effect.
If you see an error message similar to the one shown below, then the font in the message is either missing or corrupt. In this example, the Arial font is causing problems and will need to be reinstalled. This can usually by done by simply removing the font from the Windows Fonts folder and then installing it again. If you are not comfortable doing this, please refer to your IT consultant for assistance.
This is a generic error that indicates, that SoloAssist could not load the selected file. This message can mean several things, for example the file may have been previously damaged due to a power failure or system crash, or you may simply be trying to load a file that is in fact not a quote file. * One possible cause of this error is due to an incorrect Region and Language setting in Windows. Please follow these steps to check your settings and then try loading the file again.
Click on your Windows Start menu and select Control Panel, then select Clock, Language, and Region, then Region and Language In the Region and Language window, then ensure the Format is set to English (Australia), then click OK.
If your Suppliers database becomes corrupted somehow (such as through a computer crash or a virus for example), then SoloAssist may not be able to load it any longer. If this happens, you will most likely need to restore your Suppliers database from a backup. If you have been keeping your own regular backups, then you can simply copy your backed up database file back over the top of the corrupted database.
If however you have not been keeping backups, then you may be able to recover your database from an auto-backup saved by the software. Every time you start SoloAssist, it will automatically save a backup of your Suppliers database to the Documents/SoloAssist/Database/Backups folder. Please check the files in this folder and look for the file with the most recent Access data and time. You can then copy this file back over the top of your corrupted database file. The backup database files will be numbered. Be sure to remove the number from the end of the database file name.
This error can occur when SoloAssist is installing or updating. The exact cause of the error varies and sometimes more information can be found by clicking on the Details button. Often the easiest way to solve this error is to reinstall SoloAssist. For more details, please refer to How to uninstall SoloAssist? and How to install SoloAssist?
Sometimes this error can be caused by a Windows folder permissions that require Administrator access. You can install SoloAssist using Administrator privileges by following these steps.
Click on the Click here to Download link in your download email, then click on the Download button on the web site.
When asked to Run or Save the file, click Save and save the setup.exe file to somewhere on your computer, such as in the Downloads folder.
Once it is finished downloading, locate the setup.exe file on your computer.
Right click on the setup.exe file and a menu will appear.
Check your computer settings are set correctly to use Remote Assistance.
Go to the Windows search bar and enter the words Remote Assist, then select the option to Allow Remote Assistance invitations to be sent from this computer > System Properties >Open the Remote (tab) > Then select Allow Remote Assistance connections to this computer, then click the Advanced button, and make sure the Remote Control is also selected to Allow this computer to be controlled remotely. You may need to restart the computer for the settings to take effect.
Firstly, check your Anti virus Protection / Firewall is not blocking the download of Citrix GoToAssist Express. Turn your Firewall Off, then try running the GoToAssist install link again. If no success, then proceed to Step 2.
Download and save Citrix_Launcher_Error_2006_Fix.bat
Right click on the file Citrix_Launcher_Error_2006_Fix.bat and select Run as Administrator. Note: After running this file, a command prompt window will briefly appear and then disappear. Once the window disappears the file is finished running.
Attempt to connect to your host computer or GoToAssist session again. If no success proceed to Step 3.
Try changing the rights for your Temp directory.
Turn On hidden folders
Go to This PC then Local Disk (C:) > Users > (your user name) > AppData > Local > Temp
Then press the right mouse button on the Temp folder and select Properties from the menu, then select Security. Try changing all the rights on this directory to allow permissions for the User, System and Administrator. After they all get full rights (e.g. Allow) then try installing GoToAssist again. If no success, please contact your IT specialist for help.
SoloAssist will update automatically whenever an update is available as long as you are connected to the Internet.
Please note however that some anti-virus and firewall software such as Norton and Trend Micro can block SoloAssist from downloading updates. If you are using these programs you may need to temporarily disable them to allow SoloAssist to update.
Please try restarting your modem/router by disconnecting it from power for 30 seconds then reconnect it. Allow a few minutes for your Internet to connect and then try updating again. If you are running any anti-virus or firewall software, please try disabling it before updating as it may interfere with the download.
If this does not solve the problem, please try reinstalling SoloAssist.
By default, SoloAssist will save your quotes to a folder called SoloAssist inside your Documents folder. Please ensure you are looking in this folder in the Open Quote window when selecting Open Existing Quote.
If you cannot find your quotes in this folder, then you may have saved them to a different folder. You can search your computer in the Windows Start menu by typing *.quo into the search field. (.quo is the SoloAssist Quote File Extension)
To email any print report from SoloAssist you will first need to save it as a PDF file. You can then attach the file to an email. To save a print report as a PDF you can use either Windows 10 Microsoft Print to PDF or a free program called CutePDF Writer or other.
CutePDF Writer once installed, will act like a “printer” on your computer. Ensure to select the PDF Writer/Converter in the Printer Setup before going to Print Preview in SoloAssist. When pressing the Print button, it will create a PDF instead of printing the document.
Plans consume memory on your computer and the more plans you try to load (and the bigger they are) the more memory they will consume. Therefore, try to load as few plans in as possible, only those that you actually need to take measurements off.
Also, try to load in smaller plans. If the plan is A1 or A3, try sizing it down to A4 in a program like Adobe Acrobat, or load it in Adobe Reader and “print” it back out using a free program like CutePDF Writer (which will resize and compress the plan image).
If scanning paper plans into your computer, don’t scan them in any higher than 150 dpi. Resolutions above this consume too much memory and the additional detail is not required (and often not noticeable).
This is sometimes caused when connecting and disconnecting multiple screens on your computer, which can sometimes cause the Plan Scan window to be hidden off-screen. The quickest way to resolve this problem is to simply reinstall SoloAssist.
Please refer to Install / Uninstall SoloAssist? for more details.
SoloAssist saves your quote files the same way Microsoft Word or Excel stores your document files. You can save the SoloAssist quote files into a shared folder locally on your computer, office network or to an off-site server (Internet Cloud Storage) e.g. Dropbox, OneDrive, Google Drive, iCloud. A popular solution is Dropbox, which synchronizes your files across multiple computers automatically.
When setting up multiple computers, you will need to setup each computer to the same Databases Folder Location.
You will need to copy the Databases folder from Documents > SoloAssist > Databases and paste it into the new shared folder location. Then go to the SoloAssist Home (menu) and select Options, then link the Databases Folder Location to the new location on each computer you want synchronized together. See Options, Databases to learn more
NOTE: If you are having trouble setting up multiple computers, call your local IT Computer person for help.
If a License renewal notification is appearing when opening SoloAssist, this will either mean that your License renewal is due and you should have already received the invoice in which the notification will stop once payment has been received. Or your computer has its regional settings of date & time set incorrectly for your location.
In Windows 10, go to Settings >Time & language>Date & time and Region & language and make sure these are set to display Australia with the correct date layout and time zone. Set the Windows display language default to English (Australia) not English (United States).