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Frequently Asked Questions

If you can't find what your looking for below, try troubleshooting the menu on the left-hand side.

Select a question to read its answer.


Dates, Day, Month, Time or Currency are showing incorrect?

Text is showing too big or small?

Cost Control suppliers are different between 2 or more computers?

SoloAssist Quote File doesn't open and its icon has changed?

Computer Requirements

Requirements for running SoloAssist?

SoloAssist requires Microsoft .NET Framework 4.5.2

Install, Uninstall, Reinstall (software)

Installing SoloAssist on an Apple Mac?

How to Install SoloAssist?

How to Uninstall SoloAssist?

Error Installing SoloAssist?

How to Reinstall SoloAssist?

Moving SoloAssist to a new computer?

Installing SoloAssist to other computers?

Can SoloAssist be installed on a Server?

Activation Problem

Activation Failed?

Clear old Product Key?

Error Messages

Application Error?

Cannot Continue. The application is improperly formatted. Contact the vendor for assistance?

Font Style Error?

File may not exist, may be corrupt or may not be a quote file?

My Suppliers database cannot be loaded?

The application cannot be started. Contact the application vendor?

Remote Assistance Connection

Your Remote Assistance Computer Settings

Citrix GoToAssist Extraction Error?

Updating SoloAssist

How to Update SoloAssist?

When updating SoloAssist the download is not finishing?

I receive a System Update Required error about Version 4.5.2 of the .NET Framework?

Saving Quotes

Where are my Quotes Saved?


Can I email Quotes, Purchase Orders & Plans to clients and suppliers?

Plan Scan

When loading plans into Plan Scan they are showing a blank page (or partial blank page)?

When loading plans into Plan Scan, nothing happens?

Plan Scan will not open? but it appears in the Task Bar at the bottom of the screen?

File Sharing / Multiple Computers

How do I share Quotes/Jobs between multiple computers?

License Renewals

License renewal notification showing when opening SoloAssist?

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