Support

When it comes to software and systems running your business, support is critical. Don’t make the mistake of partnering with a company that can’t back you up when the chips are down. We take it very seriously and consider our level of support to be second to none. We have the ability to provide you with immediate one-on-one support and training anywhere, and our Help Centre is available 24/7 to answer your questions when you need it!

When you partner with SoloAssist, you gain access to our support network which includes:

  • Help Centre
  • Training
  • Email
  • Phone
  • Remote Assistance

Help Centre

Our Help Centre is a valuable source of information to help you learn and understand our software. It contains answers to some of the most frequently asked questions. We are always updating the Help Centre with new information, so be sure to check back often.

Look for these blue question mark buttons throughout the software. Clicking on one of these will take you directly to our Help Centre with information about the window or screen you are currently on.

Training

Training can be arranged at any time through our training partner, EstimateAssist. Training is carried out one-on-one using remote assistance in 1 hour blocks. You will deal directly with an experienced training consultant who will show you through the SoloAssist software features and functions. With your training consultant you will also have the opportunity to receive specialised help with quoting and job management tasks that relate to your business.

To learn more, visit EstimateAssist.

Remote Assistance

Our Remote Assistance service allows us to demonstrate our products and train you in the use of those products. Remote Assistance puts us – virtually – in your office, on demand. Remote Assistance operates over the Internet and is completely safe and private, providing you with a faster service solution.

At the time of your Demonstration or Training session, click on the Connect button, enter your name and we will provide you with a Support Key to begin.

Quantity Estimators

Looking for a Quantity Estimator to assist you? Why not use an Approved SoloAssist Quantity Estimator with expert experience in SoloAssist, Estimating and Job Management.

SoloAssist Approved Quantity Estimators are committed to helping you with Quantity Take-offs and Project Estimates, providing you with a Cost Schedule, Timber List, Job Specifications and Progress Payments.

To learn more, visit EstimateAssist or Price-A-Plan.

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