Support
When it comes to software and systems running your business, support is critical. Don't make the mistake of partnering with someone that can't back you up when the chips are down. We take it very seriously and consider our level of support to be second to none. We have the ability to provide you with immediate one-on-one support and training anywhere in Australia!*
Using our Remote Assistance service, we can demonstrate new products and train you in the use of those products, and also help you overcome any problems should they arise. Remote Assistance puts us - virtually - in your office, on demand. Remote Assistance operates over the Internet and is completely safe and private, providing you with a faster service solution.
When you partner with SoloAssist, you gain access to our support network which includes:
- Telephone
- Remote Assistance
- Sales & Training Agents
- Training Videos (coming soon)
Frequently Asked Questions
Our Frequently Asked Questions (FAQ) contains some of the most common technical support questions. If you are having any trouble installing, updating or otherwise running the software, please review our FAQ before contacting us.
Remote Assistance
Please contact us or your Training Agent to arrange an appointment for Remote Assistance.
At the time of your Demonstration or Training Session, click on the Connect button, enter your name and we will provide you with a Support Key to begin.
Sales & Training Agent
Price-A-Plan can help you with Quantity Take-offs, Project Estimates, SoloAssist Training and Template Customisation. Price-A-Plan delivers a full break down of project estimate costs including a Cost Schedule, Timber List, Job Specifications and Progress Payments.
Price-A-Plan uses SoloAssist to achieve efficient and accurate reports with a speedy turn around.
Talk to Haydn Simmons from Price-A-Plan and see how they can help you!
Training
Training sessions can be arranged at any time. They are one-on-one and are carried out via Remote Assistance in 1 hour blocks. You will deal directly with one of our experienced training staff who will take you through the software package and also provide you with an opportunity to receive specialised help with quoting and job management tasks that relate to your business.
To organise a training session or for more information, please contact us.
* Internet connection required to access our Remote Assistance support and training services.